Whether you're moving houseor thinking about switching providers, understanding your alternatives is the first step toward canceling your current internet service. This might also continue to charge the purchaser a monthly carrier fee every month until any final gear is returned, accumulated by Suddenlink, or entirely paid for by the customer. Suddenlink was an American telecommunications subsidiary of Altice USA trading in cable television, broadband, IP telephony, home security, and advertising. You can cancel your Spectrum internet service in person at a local store location, or over the phone by calling customer service. The only thing left is to box up and return any belongings. Judging by the cancel service page, canceling with Frontier may be a bit more difficult than with other providers. Your insight helps, and well do our best to improve your experience. You may find the grass isn't greener on the other side and end up sticking with your current provider. Plan for your cancellation. We will debit Forgot your Optimum ID? Setting up service before canceling with your current provider if you're moving is unnecessary, as your cancellation date is pretty much determined by your move-out date. Plus, we offer tips on how to research available broadband options and set up service with a new ISP. Without this return label, it won't be sent back to us. It might have extenders or repeaters, or similar power cords, adapters, or cables. All prices subject to change at any time. How to pay your Optimum bill. If youre mailing it, choose an option with, If youre delivering in person, be sure to, will provide you with a prepaid label that you attach to the box in which you place your equipment. You will need to call HughesNet customer service to cancel your internet. Equipment return: Drop off in-store or mail by UPS within 10 days. Don't worry, a real human being is ready to get you connected as quickly as possible. Allconnect.com does not include every service provider available. To get assistance quickly, call the Optimum contact number for the service you need. If you're moving, your current provider may be available at your new address. Optimum internet, TV and home phone support. Contact technical support via live chat, Twitter or Facebook at any time of the day, 24/7. This equipment ranges from a TV box, modem, and TV controller to the cables. Solar noon: 12:59PM. Speak with customer service for a time window to return your rented devices. Now what? Customers have raised many complaints about these hidden and bogus charges after they followed all the Suddenlink steps. OK, you're set on canceling with your provider. Recover it. Most Americans can't stand their internet provider -- it totally is them. After receiving your returned device, the company will check for any damage. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If your computer is connected to your Optimum Smart Router, but you cannot connect to the internet, try these steps to reset your equipment: Go here for a complete list of troubleshooting tips for your Optimum Smart Router. 2023 FairShake. It looks like Astound Broadband service may be available at your address. Create labels, get alerts, and set delivery holds? It's good to be aware of these fees ahead of time, so take time to review your service agreement or go ahead and call customer service to inquire about them. If, for some reason, you are under contract with AT&T for internet service, an early termination fee may apply if you're still within your first year of service. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. The business enterprise was the seventh biggest cable operator. For more information about equipment return fees and ETFs, visit the HughesNet service terms and conditions page. if you need help finding this account number. The option is available for free with FedEx Express. Understand Suddenlink Early Termination Fees. Most providers will make you call in to attempt to keep you as a customer. When you cancel your subscription, you must send back the equipment. Select how to reset your password. Upload vs. download speed: Whats the difference? Returning equipment properly will keep your credit cool. Your privacy is important to us. Customers that live outside the NY Tri-state area, follow the return instructions for your service area. You will need to call Verizon customer service to cancel your internet. How To Return Your Suddenlink Equipment Heres the detailed steps how to return Suddenlink equipment in your possession for full cancellation of your Suddenlink service, follow the steps below; Get your shipment ready First, you need to properly disconnect all the equipment in your possession such as power cords, remote controls etc. These partnerships allow us to connect you with the best providers and products for free. Invalid Optimum ID, please complete all fields. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. If your purchase was made with a credit or debit card, your refund will be returned to that card. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. It might have extenders or repeaters, or similar power cords, adapters, or cables. FairShake can help. *Internet download speeds may vary and are not guaranteed. Click to reveal Paying your monthly Optimum bill is easy, and you can manage your Optimum billing in several ways. Attach the prepaid shipping label to the return kit. Don't let it have that satisfaction. Please bring the equipment and all remotes, cords, chargers, and ancillary parts to the Campus Support Center, RPL 150 Monday through Thursday, 7 am to 4 pm. Note: You should receive a confirmation letter or email from the company detailing what you need to return based specifically on your services. Eventually, the provider will have to accept your cancellation request. Bullhead Print And Ship FedEx Authorized ShipCenter. Your ex-provider could easily hit you with hundreds of dollars in fees for not returning the rented modem, router, receivers and other equipment on time. Today I go on line www.Suddenlink.com and look for return instructions. Please see instructions below. but FedEx says they never heard of such a thing and the only way for me to send the old equipment is if I pack it nicely and provide a label they do not do anything. 4. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. From there, you can search hundreds of tips to troubleshoot topics related to your services. The FedEx DIRECTV return equipment page is accessed simply by searching on Google. It becomes your responsibility as per the contract terms to lease again or return them their receivers. If you need to cancel, make changes, or ask any questions, call one of our real, human, award-winning customer service representatives at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499. Once you have obtained your label, use a box with appropriate packing material that will secure and hold the equipment including all cords and remotes. The breakup is complete. David is from and currently resides in the Charlotte area with his wife, son and two cats. If you are under contract, be aware of where you are in that contract before canceling as early termination fees may apply. Don't worry, a real human being is ready to get you connected as quickly as possible. Best of the Best. If you set up your Optimum ID with an alternate email address or phone number, Optimum will send you a temporary password. Get info on how to return your wireless device, Find out how to return your DSL equipment, Sustainable Electronics Recycling International (SERI), Learn more about return equipment fees and charges, Cancel your internet, TV, or home phone service, Read this before you return your equipment, Antenna and accessories like the mount and pole, Wi-Fi extenders if they're included as a part of your Extended Wi-Fi Service, Wall-mounted equipment like Ethernet jacks, Fiber jacks, or Optical Network, Equipment you own like extenders, HDMI cables, or Ethernet cables. Customer service number: 800-288-2020 Hours:24 hours a day, seven days a week Early termination fee: Up to $180. Drop off pre-packaged, pre-labeled FedEx Express and FedEx Ground shipments, including return packages. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Xfinity doesn't state online when you need to return your equipment by, and the fee for late or unreturned items may vary by the devices you have. Equipment return: By mail within 30 days. If you print the prepaid shipping label and send off your equipment, but it gets lost in the mail, you will also be charged the full amount for each item that is missing. Terms and conditions and restrictions apply. Fail to return it on time, however, and Viasat may not be as nice, charging up to $300 in fees. to return your equipment, and it has to be returned in good condition. As stated above, it is always a good idea to track the return package dispatched to the company. The customer service representative will assuredly inform you of what to do with your modem/router when you cancel, but if not, be sure to ask. RCN appreciates your efforts to return our equipment. Get ready to experience faster, easier, more reliable service than you ever thought possiblecontinue to get connected. Sunrise: 08:40AM. Your return will be noted right away on your account to prevent any non-return charges. Just ask if you're under a contract and what fees may come if you cancel your service. Other return concerns. Note: Once the company receives your equipment they will send you a confirmation letter. All services not available in all areas. Your router will result in an $80 fee, and your digital antenna will be a $25 fee. Either theres a known fault or you may also choose to upgrade your service. Failure to return equipment on time could result in added fees of $210 for the fiber service unit and power supply, $175 for a Fios router and $99 per Fios Network Extender. * You can find your account number by signing in and viewing your profile, or on any receipt or bill from Optimum. Ask our pros for assistance with packaging design and testing. We have found more than one possible service address on file based on the address you provided. You don't even have to box it up. Having extra pictures can go a long way toward helping you verify the condition in which all of the equipment was so that the company can try to come back and say that you damaged it and then charge you a damage fee. See the full list: Pet Friendly Hotels in Antony. It looks like we've already got an order for Astound Broadband at this address. Astound Broadband powered by RCNWaveGrandeenTouch appreciates your efforts to return our equipment. Optimum offers customers several bill payment options for your convenience. To make this transaction as convenient as possible, first call us to schedule the disconnect work order: 1.800.427.8686. FedEx at Walgreens. You can receive outage notifications via email, phone or text. Cancellation of Service; this is the main reason for returning the Suddenlink equipment. Our mission is to educate consumers on cable & internet and home services. Not all services, speeds, packages, equipment, channels, tiers, pricing, streaming services, product offerings and product features are available in all areas. Forgot your Optimum ID? {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. When we say we're here for you, we mean it. Optimum.net is compatible with a wide range of browsers. Verizon internet does not require a contract, so there are no early termination fees when canceling your service. Fee for late or no return: Up to $150 per device. After 14 days, devices are no longer eligible for return or refund. Whether you prefer to pay your bill by phone, online or in person, we have the contact info for you. Your local Optimum customer support number is the best number for current Optimum internet, TV and home phone customers to call regarding their service. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Stick the prepaid shipping label over the original label and remove the other labels. Early termination fees can run well over a hundred dollars depending on the provider and how far you are into your contract when you cancel. Speak with customer service for a time window to return your rented devices. As such, there are no early termination fees. Suddenlink may impose an extra charge for unreturned equipment to be determined following the companys then-current schedule of charges for non-returned tools. Going to a store location may be your best option to cancel and return your equipment simultaneously. Most customers will see a max of $240, but the ETF may be much lower if you cancel further into your contract. To make matters beneficial for you, let us discuss the steps involved in returning the Suddenlink equipment. It's got everything you'll need to know, from how to return your modem, what happens with your auto pay, and details about getting your deposit back. CenturyLink doesn't require a contract with its DSL or fiber-optic service, so there are no early termination fees to expect when canceling. We're sorry that didn't solve your issue. ET; Saturday, 8:30 a.m. to 5 p.m. EarthLink will send you a shipping label once your cancellation is processed. Lisa uses years of experience in sales and customer service for internet-TV providers to inform her writing on broadband. 1-866-347-4784 Pricing, terms and offers subject to change and discontinuance without notice. Pricing per month plus taxes for length of contract. In Addition to the return policy, the purchaser must return the machine in the identical condition that they obtained it. What Happens if You Dont Return Equipment. Canceling with HughesNet can be expensive, but if you're past the two-year mark, it doesn't have to cost you anything other than shipping costs. Modem required for internet service. If the returned equipment is damaged due to abuse, we may add a damaged equipment fee to your bill. After about 60 seconds, plug your modem in. A little bit of pro-activeness can save a lot of time for you and will make sure profitable dispatch of the equipment. Our contract with SuddenLink/Altice has ended, and the equipment must be returned. Just be prepared for it when you call. The fees are broken down based on the type of equipment. Whether youre shipping or waiting for a FedEx package, you can quickly and easily request to have it delivered to the FedEx location at 1717 Sidney Baker. Want to track, redirect, and sign for packages? Equipment return: By mail within 30 days of canceling. Start your claim today. This is according to the leasing terms contract you made with the corporation when you signed up for their service. X | `>`. fedex.com. I cant say enough good about this company! Windstream doesn't fully disclose how or when to return your equipment, only that customers should "contact a customer service representative" at the above number. Fee for late or no return: Call customer service for details. Altice Amplify gives a manufactures 12- month restrained guarantee against defects. Customer service number: 800-427-8686 Hours: 24 hours a day, seven days a week Early termination fee: None. In his 5 plus years covering broadband, David's work has been referenced by a variety of sources including ArcGIS, DIRECTV and more. If you want to send your items by mail, Suddenlink will provide you with a prepaid label that you attach to the box in which you place your equipment. All content on this Web site is proprietary. They are really a light for us in a very hard time. Either way, you'll want to know if you're under a contract with your current provider and what penalties may come with your cancellation. Phone call from Suddenlink said I need a label to return equipment. So we created a free concierge service you can call at the phone number below. Fee for late or no return: Up to $280 for ONT device and router. As a subscriber, you have the Suddenlink internet subscription alongside a TV services. Equipment return: By mail within 60 days, recently updated from 30 days. We substantiate that the cable modem equipment provided, and the configuration of such cable modem, meets the broadband speeds advertised when attached to a wired connection based on SamKnows testing procedures. Also check out the Optimum website for the latest promotional deals available for you to take advantage of. In that case, you can put your device in any local recycling center. In the instructions there is a link to print return labels. Fee for late or no return: Call customer service for details. Disconnect any controller you desire to return to the company and carefully place it, including all the remotes and power cords, in a box of your choice. Use the courier company website to track the delivery. Have an issue or a question search the site, Need help? You will need to call to cancel your internet. Verify remote by pressing the POWER button. Fee for late or no return: Varies by equipment, up to $300 or more. 81.169.139.153 Getting that installation date will have you complete the next step before this one, but more on that later. Safely deliver it to any shipping center, preferably UPS or FedEx. We've got a couple things to clear up to get you connected to Astound Broadband. Step 2: Bring the AT&T equipment listed in the email/letter and your account number.FedEx Office will take care of the rest. Please examine all of your spaces and rooms for any Suddenlink or Altice equipment you may have. This is an important step because, unlike failing to return a couple of sweatshirts and pictures to a former significant other, failing to return internet equipment on time could be costly. Most Americans can't stand their internet provider, the best location to put your router for faster internet, visit Astound's equipment return policy page, Visit the CenturyLink cancel service page, Visit the Google Fiber cancel service page, HughesNet service terms and conditions page, Mediacom service commitment agreement page, returning leased equipment, fees and instructions page, 10 ways you can prevent your home internet network from being hacked, 5G Fixed Wireless Starting to Soar in the US, Says T-Mobile Study, FCC Unveils Rules for Clear Broadband Labels to Help Consumers Comparison Shop, I Ditched My 5G Home Internet to Go Back to Spectrum. First dial the customer support number: 1-877-694-9474 You can say "New customer" or press pound. Please promptly return equipment on the day of or prior to the scheduled disconnect work order. Big companies like Suddenlink are known for charging equipment return fees in any of these situations, but we can help you avoid them. You'll be prompted to enter your information on the "Ship From" page and the name, address and other information for your recipient. Didn't get your return box? Observed speeds may vary based on device connection & other factors outside of Astounds control. Get Directions. [1] [2]. Pack up the equipment you're sending back to us. need address for equipment return if i continue to get norsults i will just put equipment on doorstep of your office that nobody is ever there GetHuman5105824 did not yet indicate what SuddenLink should do to make this right. You may find that sticking with the provider for a little while could save you money. It looks like the address you provided has a special price agreement with Astound Broadband powered by RCN Telecom Services, LLC.WaveDivision Holdings, LLCGrande Communications Networks, LLC.enTouch Systems, Inc.. Give us a call at 1.325.646.94931.410.987.93001.800.746.47261.866.928.31231.866.247.26331.888.610.1499 to lock in your offer. If you already dropped off the equipment at FedEx or UPS and don't have a reference number, just go back and ask for a copy of it. Any unopened Apple TV device can be returned within 14 days of the date of purchase to a Suddenlink store. Your account at your fingertips. No need to explain what your intentions are. Broadband providers, Home internet, Security Cameras. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Fee for late or no return: $300. has to be returned. Performance & security by Cloudflare. Xfinity is different from most providers in that service may come with a contract in some locations to qualify for the lowest introductory pricing, whereas other locations will require no contract at all. The offers that appear on this site are from companies from which Allconnect.com receives compensation. It's even acceptable to break up with your ISP over the phone. Consequently, the fee for not returning equipment may also vary, but make no mistake, EarthLink will charge a fee if you don't return it on time. How do I get a return label printed? When switching to a new provider, your cancellation date should be the day of your new service installation to minimize the time you have to go without an internet connection. Fee for late or no return: $150. That you could make it resolved in a few days is wonderful. Additional fees and terms may apply. Any cost for unreturned tools shall be due immediately. Every company is different so your plan might be an internet-only plan with minimal equipment like a modem and router. Pricing varies by location and availability. All fields are required unless indicated as optional. Fee for late or no return: Varies. The fee made using another method; the refund will be in the form of a check from Suddenlink. We can provide you with a prepaid FedEx shipping label. phone Even if your provider doesn't have you in a contract, there may be added fees, such as construction or installation charges, if you cancel within a certain period of your service term. That seems a bit unreasonable, but the vague mention of returning equipment "in a timely manner" indicates there may be some wiggle room. Just take the equipment to them, and they will take care of the rest. Find the Optimum internet, TV and home phone services you need for your home. Simple enough, right? Early termination fee: Up to $360. finder and visit a store in your area to return the items in person. As with any customer service line, you can expect to be on hold for a bit. US. The fine print also states that you must return each piece of equipment in roughly the same condition it was received, and if you dont you will be charged the full amount as a damaged equipment fee. You can view and print the label, or have it emailed to you and either print at home or print at a local FedEx location. Once your cancellation is complete, you will receive a confirmation email with information on whether you have any equipment that needs to be returned and how to return it. Of course, Optimum customer service technical support is available 24/7 to help. with your phone or with a camera before you deliver it back to the company in person or through the mail. Visit the Optimum support page to find the answers to your questions. Let our experts help you determine which service you need to get your package to its destination on time. If you have questions regarding your return, please call 1.844.357.0942. If that's all you need to know, jump down to the provider section for contact information and other details about canceling with your specific provider. Xfinity gives you a few options when it comes to canceling. If you forgot your password, heres how to reset it and log in: Rebooting your router is a common quick fix for Wi-Fi connectivity issues. Nonrecurring of the device can lead to a fine and additional bill. With his wife, son and two cats * you can put your device in any these. Options and set up service with a credit or debit card, your refund will be returned to us service... Policy, the company need a label to return your rented devices and offers subject to change and without... $ 180 couple things to clear up to get you connected as quickly as possible another method ; refund! 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